FAQS

Q: What subjects do you offer tutoring in? 

A: We provide tutoring, test prep, and homework support in elementary math, middle school math, Algebra 1, and Geometry.

Q: Who can enroll in sessions? 

A: Sessions are available for women and girls of all ages, and for boys up to age 10 (pre‑puberty).

Q: How long is each session? 

A: Sessions are booked using credits. ½ credit = 25 minutes, 1 credit = 50 minutes.

Q: How do I know which session duration to pick? 

A: Choose 25 minutes (½ credit) for quick homework help or focused review. Select 50 minutes (1 credit) for full lessons, test prep, or deeper coaching

Q: How do I schedule a tutoring lesson? 

A: Booking is simple. Click here to reserve a 50‑minute session or here to reserve a 25‑minute session. You’ll receive a confirmation email and Zoom link once your booking is complete.

Q: How do I join my sessions? 

A: You’ll receive a Zoom link before your first session. The same link will be used for all future sessions.

Q: How are sessions conducted, and what technology do I need? 

A: All lessons are held virtually through Zoom and can be joined from anywhere with an internet connection. We use screen sharing only—no camera is required or used. For easier annotation, students may use an external writing tablet or join from a tablet with a stylus, but this is optional. A laptop or desktop works perfectly fine.

Q: What is your cancellation policy? 

A: Students may cancel or reschedule up to 12 hours before a scheduled session without penalty. After 12 hours, the session is considered nonrefundable, and the credit will be deducted from your balance.

Q: What happens if I’m late to a session? 

A: To value the time of the teacher and all students, a 10‑minute grace period is allowed. If the student does not join within 10 minutes of the scheduled start time, the session will be canceled and the applicable credit forfeited.

Q: How do session credits work? 

A: Credits can be purchased individually or as a subscription. They are valid for 3 months and can be redeemed in ½ or full increments.

Q: What happens if I don’t use all my credits? 

A: Unused credits expire after 3 months and are nonrefundable.

Q: How do I pay for sessions? 

A: Payments are made securely online when purchasing credits. Discounts are automatically applied when you buy multiple credits under the three month subscription.

Q: Are credits refundable? 

A: No, credits are nonrefundable. Please start with a smaller package or single purchase if you’re unsure about your long‑term needs.

Q: How do I manage my subscription for multiple session credits?

A: You can update, pause, or cancel your subscription anytime through your Account Management Page. Simply log in, adjust your package size, or stop future renewals. Please note that credits already purchased remain nonrefundable and valid until their expiration date.

Q: What is included in the pricing besides the tutoring sessions? 

A: In addition to live tutoring sessions, each student receives a personalized Student Dashboard Document. This dashboard is updated regularly and serves as a central place for parents and students to track progress.

Q: What does the Student Dashboard include? 

A:

• Credit Balance Tracking 

• Lesson Summaries 

• Additional Resources 

• Progress Notes 

Q: How do parents receive the Student Dashboard? 

A: The dashboard is shared securely as a document for each student. Parents can view updates after sessions and use it to stay connected to their child’s learning journey.

Q: How do I know I can trust the tutoring environment? 

A: All sessions are conducted online in a professional, secure setting. We prioritize transparency in scheduling, payments, and communication so parents feel confident about the learning process.

Q: What does IVP Level 1 Fingerprint Clearance mean for safety? 

A: IVP (Identity Verified Prints) Level 1 Fingerprint Clearance is the highest standard of background screening issued by the Arizona Department of Public Safety. It requires applicants to submit fingerprints that are cross‑checked against both state and federal criminal databases.

• Level 1 clearance is stricter than the standard card: more types of criminal charges can cause denial or suspension, making it harder to obtain.

• It is specifically required for professionals working with vulnerable populations such as children, the elderly, or individuals with disabilities.

• The clearance ensures that the educator has been thoroughly vetted and does not pose a risk to those under their care.

• The “IVP” designation means the fingerprints are identity‑verified, adding an extra layer of assurance that the clearance belongs to the correct individual.

Together, these measures provide parents with peace of mind that sessions are conducted in a safe, trustworthy environment.